TERMS OF USE
PURCHASE POLICY
In case of discrepancy between the rates of the website and those of the store, the store prices prevail, unless a statement "promotion internet only." Credit will be issued directly to your purchase. Unless otherwise stated, the current in-store promotions are applied on the same website.
Shipping
All shipments are made with Canada Post or FEDEX carrier. You will receive an email telling you the tracking number of your package when it will be picked up by the carrier.
SHIPPING COSTS: (MODE STANDARD)
All orders, are at $15 across Canada. Additional charges are applicable for heavy or large packages and does not apply to gift cards or on clearance items.
The delivery time depends on the availability of the product in store. If an ordered product is no longer available, we automatically credit the payment made during the transaction. You will receive an email notification.
DELIVERY
Canada: 2 to 10 days.
The vast majority of orders placed by noon Monday to Friday are shipped the same day.
SIGNATURE ON RECEIPT
Most of our shipments contain valuable items, our carrier is required to obtain a signature upon receipt. If you do not plan to sign the receipt of your package, you can send the item to an address where someone you trust will receive it for you. Once your order has been shipped, we are no longer able to change the shipping address.
GUARANTEES
Maeva Surf Shop is recovering with the rules and policies applicable warranty from manufacturer to manufacturer.
Guarantees are borne by the manufacturers.
Replacement, credit or repair is at the manufacturer's discretion.
To honor its warranty, the manufacturer requires:
Proof of purchase.
Items must be clean;
Maeva Surf shop offers return service from the manufacturers;
The round trip can take up to six (6) weeks for shipments made in Quebec and up to eight (8) weeks for shipments outside Quebec.
RETURNS AND EXCHANGES
REQUEST FOR AUTHORIZATION NUMBER
All items returned to the store must have an authorization number, which must be clearly visible on the box. You must make the request by contacting us at info@maevasurf.com. At that time we will give you a return number.
DELIVERIES COSTS RETURNS OR EXCHANGES
FEES FOR CLIENTS
EXCHANGE POLICY
If you are not completely satisfied with your purchase, you can return your items in new condition with your receipt, within the period mentioned above:
Within 14 days, you will be able to return items. You will benefit at the time of a merchandise exchange or a credit note apply to the store.
No refunds/credit on items at reduced prices. Reduced price item are final sales.
Note that the items returned:
Showing signs of wear or use will not get any refund.
The swimwear and underwear are considered final sale and can not be exchanged or refunded for hygienic reasons.
Products bought on sale have a final sale and can not be returned or exchanged.
QUESTIONS OR COMMENTS RELATED WEBSITE
For questions or comments related to purchasing products online or contents of this website maevasurf.com do not hesitate to contact us at info@maevasurf.com. We will respond as quickly as possible.